Privacy Policy
Yorkshire Auto Keys respects your privacy and takes the protection of customer information seriously. This page explains what information we collect, why we use it and the choices you have.
Yorkshire Auto Keys provides mobile vehicle locksmith, key cutting and key programming services. We only collect information that is reasonably needed to respond to enquiries, provide quotations, arrange work and deliver our services.
Who we are
Yorkshire Auto Keys is responsible for personal information collected through this website and through customer enquiries.
Information we collect
When you request a quote or contact us, we may collect:
- Your telephone number
- Your postcode or general location
- Your vehicle registration
- The type of key or service required
- Information entered into the additional-information field
- Details supplied by phone, email or WhatsApp
- Technical information such as IP address, browser or device information where recorded by our website or hosting systems
How we use your information
Information may be used to:
- Respond to enquiries
- Provide quotations
- Identify the correct vehicle or key system
- Arrange appointments
- Provide vehicle locksmith and key services
- Contact you about an enquiry or booked job
- Maintain appropriate business records
- Prevent spam, fraud or misuse of the website
- Meet legal, tax or regulatory requirements
We do not sell your personal information.
Our lawful basis
When you contact us for a quotation or service, we normally use your information because it is necessary to take steps at your request before providing a service or entering into a contract.
We may also process information where necessary for legitimate business interests such as operating and protecting our website, responding to customers and maintaining appropriate records.
Where information must be retained or processed by law, we do so to comply with our legal obligations.
Who we may share information with
We may use trusted service providers where necessary to operate the business, including:
- Website hosting providers
- Email providers
- Website security and technical providers
- Professional advisers where necessary
- Authorities or regulators where required by law
Information is only shared where there is a genuine business or legal reason to do so.
Vehicle information
A vehicle registration may be used to help identify the correct vehicle, key system, key type or parts required for an enquiry.
Vehicle information supplied to Yorkshire Auto Keys is used only as reasonably necessary to respond to an enquiry or carry out the requested work.
How long we keep information
Enquiry information that does not lead to work will normally be retained for no longer than 24 months, unless there is a legitimate reason to keep it longer.
Information connected with completed jobs, invoices, payments or business transactions may be kept for longer where required for accounting, tax, legal, warranty or dispute purposes.
Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
Information submitted through our website is sent to authorised Yorkshire Auto Keys email accounts and is used for legitimate business purposes.
Cookies & third-party services
Our website may use cookies or similar technology required for website functionality, security and performance.
Some website features supplied by third parties, including review or external service features, may process technical information according to their own privacy policies.
Where consent is legally required for non-essential cookies or similar technologies, appropriate consent should be obtained.
Your rights
Depending on the circumstances, UK data-protection law may give you rights including the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict how information is used
- Object to certain uses of your information
- Request a copy of certain information in a portable format
- Withdraw consent where processing is based on consent
These rights are not absolute in every situation.
Automated decision-making
Yorkshire Auto Keys does not currently make decisions about customers that have legal or similarly significant effects based solely on automated processing.
Complaints
If you have concerns about how we have handled your personal information, please contact Yorkshire Auto Keys first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office.
Changes to this policy
We may update this privacy policy from time to time if our website, services or legal requirements change.
The latest version will always be published on this website.
Questions about your information?
If you would like to ask what information we hold about you, request a correction or raise a privacy concern, contact Yorkshire Auto Keys directly.